Information by Ticket Type

Entering the Event (Premium Ticket Holders)

All Premium Ticket Holders will be issued random tickets that allow them to enter the show floor at one of 3 pre-entry timings (9:00am, 9:30am & 10:00am). Each Premium ticket holder will have the opportunity to enter at each of the given time slots.

Please refer to your entry schedule here:

Premium Ticket Collection & Security Checks start from 7am. 

Please make sure to prepare your Ticketmaster Ticket either in printed or digital form for our check-in staff to assist you.

Premium Entry Pack 

Upon check-in, you will be issued with your Premium Entry Pack, which will contain

• 1 x Premium Badge & Lanyard which will indicate your entry group
• 3 x wristbands - 1 for each day of entry
• Premium Product Purchase Card
• Premium Goodie Bag Collection Ticket
  
  

After collecting your Premium Entry Pack, you will proceed to a security check. If you clear security before your allocated entry time for the day, you will be directed to a dedicated queue lane for your Premium Group.

Redemption of Premium Goodie Bags

You may redeem your Premium Goodie Bag at the Collection Booth inside Hall A from 1pm to 8pm

Entering the Event (Standard Ticket Holders & Group of 4 Ticket Holders)

Standard Ticket / Group of 4 Ticket Collection & Security Checks may start from 10am. 

Please make sure to prepare your Ticketmaster Ticket either in printed or digital form for our check-in staff to assist you.

Entry to the event will be at 11am.

Upon check-in, you will be issued with your entitled wristbands as well as 1 Product Purchase Card per person.

The following applies to all Ticket Types

Security Checks

For the safety of all participants of the event security checks are mandatory each time you enter the hall. Should you have any infringing items, please remove or dispose of such items before the security checks - there will be waste disposal bins at security checks should you require them.

There will be no lockers at the event, nor will security be able to help you hold on to these items till you return.

Infringing items include, weapons, drugs or alcohol, flammable items, sharp objects, outside food and drinks.

There will be food and beverages sold at the event.

 

Safety when entering the event

When entering the hall, please do so in a calm and orderly manner. 

To ensure that everyone has a smooth and enjoyable experience when entering the event, it's important to stay calm and patient and enter in an orderly manner. 

Purchasing Collectibles at PTS 2024

The below is applicable to all POP MART Booths.

Non-Exclusives

Non-Exclusive Items are open for purchase from 9am, unless otherwise stated.

Exclusives

Exclusive items will be dropped 3 times daily, 11:00am, 1:00pm and 3:00pm.

To purchase exclusive items, you must present your Product Purchase Card as well as personal identification, local NRIC, foreigner Passport. Each visitor will only be issued 1 Product Purchase Card and this is not replaceable, you will need to present your card for all exclusive purchases, so please do not lose it.

To make your purchase

• Make sure that you have not already purchased this product during the duration of the event
• Follow the rules and qualifiers for that specific product
• Join the exclusive item queue
• Our queue assistants will approach you to check on what you wish to purchase at 9:00am for the 11:00am drops, 12:00pm for the 1:00pm drops and 2:00pm for the 3:00pm drops. Should an item be fully issued / sold out our queue assistants will be walking around the queue with product status updates.  

Payment Methods (Cashless)

All POP MART Booths do not accept cash. Accepted Payment methods are Nets, Visa, Mastercard, Union Pay , Wechat Pay and Shopback.

POP MART Loyalty Points

You CANNOT USE or EARN POP MART Membership points during this event.

Participating in Artist Engagement Events (Vet by HOF Team)

The below is applicable for all signings taking place at Hall of Fame 1 & 2.

Guidelines

Arrive Early
To ensure your spot, arrive early. Lines may be long, and arriving in advance gives you a better chance of meeting your favourite guest.

One Item Per Person
To accommodate as many fans as possible, please limit yourself to one item for signing. This allows the event to proceed efficiently and ensures more fans can participate.

Official Merchandise Only
Some events may restrict signed items to official merchandise. Check the guidelines ahead of time to avoid any issues.

No Personalised Messages
To keep the line moving, signatures may be limited to autographs only without personalised messages. Respect the guest’s time and the event schedule.

No Photos or Recordings
In some cases, photography and video recording during the signing session may not be allowed. This helps maintain the flow of the event and respects the privacy of the guests.

Respectful Behaviour
Please be respectful to the guests, staff, and fellow attendees. Aggressive behavior, pushing, or line-cutting will not be tolerated and may result in removal from the event.

Keep It Brief
While it’s exciting to meet your favorite guest, please keep interactions brief to ensure everyone gets a chance to meet them. A quick thank you and a smile go a long way!

Follow Staff Instructions
Event staff are there to help the event run smoothly. Please listen to their instructions and follow any directions regarding the line, signing procedures, and overall conduct.

Have Your Items Ready
To help the line move quickly, have your item and anything else you need for signing ready before you reach the front of the line.

Respect Guest Limits
Some guests may have specific limits on the number of items they will sign or the time they can spend with each fan. Please respect these limits to help maintain the schedule.

No Gifts or Personal Items
Many signing events have a no-gift policy. Please do not bring gifts or personal items for the guest, as they may not be able to accept them.

Looking after your belongings

There’s nothing worse than securing your exclusives and then losing them at the event!

Guidelines

Keep Valuables Secure
Always keep your valuables, such as wallets, phones, and electronics, in a secure, zipped compartment of your bag or on your person. Avoid leaving them in open or easily accessible 

Stay Aware of Your Surroundings
Be mindful of your surroundings, especially in crowded areas where distractions are common. Keep an eye on your belongings at all times.

Don’t Leave Items Unattended
Never leave your belongings unattended, even for a moment. This includes bags, jackets, and personal items. Take them with you, or ask a trusted friend to watch them.

Label Your Belongings
Clearly label your belongings with your name and contact information. This can help if you accidentally leave something behind or if it gets lost.

Use Locks for Backpacks and Bags
Consider using small locks on the zippers of your backpack or bag, especially in high-traffic areas. This adds an extra layer of security.

Keep a Copy of Important Documents
Carry copies of important documents, such as your ID or tickets, separately from the originals. In case of loss, you’ll still have the necessary information.

Check for Belongings Before Leaving
Before leaving a venue, booth, or seating area, double-check to ensure you have all your belongings. It’s easy to leave something behind in the excitement of an event.

Report Lost Items Immediately
If you lose something, report it immediately to event staff or the lost and found. The sooner you report it, the better the chance of recovery. Should you find any lost items or want to make a report, please proceed to the in hall Collection Counter to make a report.

Be Cautious in Crowds
In crowded areas, be extra cautious of your belongings. Hold your bag in front of you, and keep your hands on your pockets or purse.

Event Conduct Reminder

To ensure a safe and enjoyable experience for everyone, we have a zero-tolerance policy for any acts of aggression or disruptive behaviour on the show floor.

Any such actions will be immediately addressed by our security team, and those involved may be removed from the event without a refund.

We appreciate your cooperation in maintaining a positive and respectful environment for all attendees.